This Privacy Policy explains exactly what personal information crickex app collects from Pakistan players, how it is used, who it may be shared with, and what controls you have over your own data. Reading it takes a few minutes and is genuinely worth your time.
Six core privacy commitments we make to every registered player on the platform.
All personal data stored by crickex app — including your name, contact details and PKR payment account references — is held in encrypted form. Sensitive data is never stored in plain text on our servers.
crickex app does not sell, rent or trade your personal information to any third-party advertising network, data broker or marketing company. Your data is used solely to operate and improve your experience on the platform.
Your JazzCash, Easypaisa, Raast and bank account details are handled securely via certified payment gateways. Full payment credentials are never stored directly by crickex app — only tokenised references required for processing.
You have the right to access the personal data we hold about you, request corrections, ask for deletion (subject to legal retention requirements), and opt out of marketing communications at any time from your account settings.
crickex app uses cookies strictly for platform functionality, session management and performance analytics. We do not use third-party advertising cookies that track your activity across other websites or apps.
We collect only the data that is genuinely necessary to operate your account, verify your identity, process PKR transactions and keep the platform secure. We do not collect data speculatively or beyond what our operations require.
This Privacy Policy applies to all users of the crickex app platform — whether you access it via mobile browser, the downloadable Android app, or any other supported method. It explains how we collect, process, store and protect your personal information when you register an account, make a PKR deposit or withdrawal, place a sports bet, play casino games or interact with our customer support team.
By creating an account on crickex app and using the platform, you acknowledge that you have read this Privacy Policy and consent to the data practices described here. If you disagree with any part of this policy, please do not create an account or continue using the platform.
This policy should be read alongside the Terms and Conditions, which together form the complete agreement between you and crickex app. Both documents are updated periodically — the date shown at the top of each page indicates when it was last revised.
crickex app collects personal data through several channels — directly from you during registration and account use, automatically through platform interactions, and in limited cases from third-party verification services. The categories of data we collect are outlined below.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender, CNIC / passport number | Registration & identity verification |
| Contact Data | Mobile number, email address | Registration & account updates |
| Payment Data | JazzCash / Easypaisa account reference, bank account details, transaction IDs | Deposit & withdrawal processing |
| Account Data | Username, login history, account preferences, bet history, game activity | Ongoing platform use |
| Technical Data | IP address, device type, operating system, browser type, session timestamps | Automatic — every session |
| Communications Data | Support chat transcripts, email correspondence | When contacting support |
We do not collect sensitive personal data such as biometric data, medical information or political opinions. If we ever need to collect any category of sensitive data for identity verification purposes, we will seek your explicit consent first and explain why it is needed.
Every piece of data crickex app collects has a specific and legitimate purpose. We do not use your data in ways that go beyond what is described here without first informing you and, where required, seeking your consent.
Given that crickex app processes all financial transactions in Pakistani Rupees (PKR) through local payment channels, we want to be especially clear about how your payment data is handled.
crickex app stores only the reference identifiers necessary to link your account to your payment method — for example, a masked JazzCash number or a bank account alias. Full PIN numbers, passwords, OTPs or complete card numbers are never transmitted to or stored on crickex app systems. These credentials go directly between you and your payment provider through their own secure interfaces.
Our PKR payment processing is handled by certified gateway partners who are responsible for the secure transmission of payment data. These partners operate under their own privacy and security standards. When you initiate a JazzCash, Easypaisa or Raast transaction, you are briefly interacting with that provider's secure interface before returning to crickex app.
crickex app maintains a record of all deposit and withdrawal transactions associated with your account — including amounts, timestamps and payment method types — for account management, dispute resolution and fraud prevention purposes. These records are retained for the period described in Section 7.
crickex app does not sell, rent or share your personal data with third parties for their own commercial purposes. Data is shared externally only in the specific, limited circumstances described below.
In all cases, third parties who receive personal data from crickex app are required to handle it securely, use it only for the stated purpose, and not share it further without authorisation.
crickex app uses cookies and similar technologies to keep the platform running smoothly and to understand how it is being used. We keep our cookie use minimal and purposeful.
These cookies are strictly necessary for the platform to function. They manage your login session, remember your language and display preferences, and keep your account secure during a session. Without these cookies, crickex app cannot work properly. They cannot be turned off.
We use first-party analytics to understand which sections of crickex app receive the most traffic — for example, whether Pakistan players are more active on Cricket/PSL betting markets versus Slot Games or Live Casino. This data is aggregated and anonymised and is not linked to your personal identity.
crickex app does not use advertising networks or cross-site tracking cookies. We do not allow third-party advertisers to place cookies on our platform or to track your activity across other websites based on your visit to crickex app.
You can control non-essential cookies through your browser settings. Blocking essential cookies will affect the functionality of the platform — for example, you may not be able to stay logged in between pages. Clearing cookies will log you out of your current session.
crickex app retains personal data only for as long as is necessary for the purpose for which it was collected, or as required to meet legal, accounting or dispute resolution obligations.
Once data is no longer required and no legal retention obligation applies, it is securely deleted or anonymised so that it can no longer be associated with your identity.
The security of your personal data is a priority for crickex app. We implement a range of technical and organisational measures designed to protect your information against unauthorised access, alteration, disclosure or destruction.
crickex app's security measures protect the platform infrastructure, but you also play an important part. Use a strong, unique password for your account. Never share your login credentials with anyone. If you suspect your account has been accessed without your permission, contact support immediately and change your password without delay.
As a registered user of crickex app you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team with your request — we will respond promptly.
You can request a copy of the personal data crickex app holds about you, along with information about how it is being used.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
You may request deletion of your personal data. This right applies where data is no longer necessary for its original purpose and no legal retention obligation overrides the request.
You can object to your data being used for direct marketing purposes. Upon receiving such a request, we will stop using your data for that purpose immediately.
You may request that certain personal data you provided to us be made available to you in a commonly used, machine-readable format.
In certain circumstances — for example while a dispute about data accuracy is being resolved — you may request that processing of your data be temporarily restricted.
crickex app is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory step in the account registration and withdrawal process specifically to enforce this requirement.
If we discover that an account has been registered by someone under 18, that account will be closed immediately. Any deposits made by an underage user will be returned to the originating payment method and all activity on that account will be voided. If you are a parent or guardian and believe your child has registered an account on crickex app, please contact our support team immediately so we can take appropriate action without delay.
crickex app may send you promotional communications about bonuses, new game launches, PSL season offers, special events and platform updates — but only if you have opted in to receive them at registration or through your account settings.
Marketing messages may be sent via SMS to your registered mobile number or email to your registered address. We do not send unsolicited marketing to users who have not opted in, and we do not purchase marketing lists from third parties.
You can withdraw your consent to receive marketing communications at any time. To do so, update your notification preferences in your account settings, or contact customer support with your opt-out request. Once processed, we will stop sending marketing messages promptly. Note that opting out of marketing does not affect transactional communications such as deposit confirmations, withdrawal notifications or security alerts — these will continue as they are necessary for account operation.
crickex app may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable requirements. When we make material changes, the "Last Updated" date at the top of this page will be revised accordingly.
For significant changes that substantially affect how your personal data is used, we will make reasonable efforts to notify you via your registered contact details before the changes take effect. Your continued use of crickex app after a policy update constitutes acceptance of the revised terms. If you disagree with any updated provisions, you should stop using the platform and may request account closure by contacting support.
We recommend bookmarking this page and checking it periodically, particularly at the start of a new cricket season or when new platform features are launched, as these events may trigger policy updates.
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please get in touch with the crickex app support team. We take privacy enquiries seriously and will respond to your request as quickly as possible.
You can reach us via the live chat feature available within the crickex app platform around the clock, or by emailing our support team at [email protected]. When submitting a data rights request, please include your registered username and a clear description of your request so we can locate your account and process it without unnecessary delays.
For payment-related data queries — such as questions about how your JazzCash or Easypaisa details are stored — please include your transaction reference number where available, as this helps our team give you a precise and accurate answer.