These terms govern your use of crickex app — please read them carefully before creating an account or placing any bet or wager on the platform. Using crickex app means you have read and accepted everything on this page.
Six important points from the full Terms and Conditions — expanded detail follows below.
crickex app is strictly for players aged 18 and above. Age verification may be required at any point. Accounts found to belong to underage users will be closed immediately and any balance forfeited.
Each player may hold exactly one registered account on crickex app. Duplicate accounts — whether using the same identity, device, IP address or payment method — are not permitted and will be closed.
All deposits, withdrawals, bonus amounts and betting stakes on crickex app are processed in Pakistani Rupees (PKR). Supported payment channels include JazzCash, Easypaisa, Raast and standard bank transfers.
All bonuses carry a wagering requirement that must be completed before any bonus-derived winnings become withdrawable. The specific requirement, time limit and eligible games are stated in each offer's terms.
You are responsible for keeping your login credentials confidential. crickex app will not be held liable for any losses arising from unauthorised access to your account due to your own failure to protect your password.
In the event of any dispute regarding game outcomes, bet settlement, bonus calculations or account status, the decision made by crickex app's management team is final after a full internal review.
By accessing, browsing or using the crickex app platform — whether via mobile browser, the downloadable app or any other means — you confirm that you have read these Terms and Conditions in full, that you understand them, and that you agree to be bound by them without reservation. If you do not agree with any part of these terms, you must not use the platform.
These Terms and Conditions apply to all sections of crickex app including sports betting, live casino, slot games, fish games, promotions, VIP programme, deposits, withdrawals and all other features accessible after registration. They should be read alongside the Privacy Policy and the Responsible Gaming guidelines, both of which form part of the overall agreement between you and crickex app.
crickex app reserves the right to update or modify these terms at any time. Continued use of the platform after any update is posted constitutes acceptance of the revised terms. You are responsible for reviewing this page periodically.
To register and use crickex app you must meet all of the following criteria:
crickex app may request supporting documentation to verify your identity, age or payment ownership at any stage. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension or closure pending verification.
Each individual may register and maintain exactly one account on crickex app. Opening a second account — whether to claim a second welcome bonus, circumvent a restriction or for any other reason — is strictly prohibited. If duplicate accounts are identified, crickex app reserves the right to close all associated accounts and retain any outstanding balances pending investigation.
You are fully responsible for the confidentiality of your username and password. Do not share your login details with anyone. crickex app staff will never ask for your password. If you suspect unauthorised access to your account, contact support immediately. Any activity carried out while your account is logged in — whether by you or by someone using your credentials — is your responsibility.
You must keep your registered personal details accurate and up to date. If any information changes — including your phone number, email address or PKR payment account details — update your profile or notify support promptly. Outdated information that leads to failed withdrawals or delayed verification is the account holder's responsibility.
crickex app processes all financial transactions in Pakistani Rupees (PKR). The following payment channels are supported: JazzCash, Easypaisa, Raast, standard bank transfers, debit cards and mobile wallets. All payment accounts used must belong to the registered account holder — third-party payments are not accepted.
Deposits are credited to your crickex app balance once confirmed by the payment provider. Minimum deposit amounts apply and are displayed at the time of transaction. crickex app does not charge a fee on deposits, however your payment provider may apply their own transaction charges which are outside our control.
Withdrawal requests are processed to the same payment method used for the corresponding deposit wherever possible. Before any withdrawal is approved, your identity verification must be complete. Withdrawals of bonus-derived winnings require the applicable wagering requirement to have been met in full. Processing times vary depending on your payment provider and standard PKR banking windows.
crickex app reserves the right to refuse or reverse a deposit or withdrawal where fraud is suspected, where the source of funds cannot be verified, or where the transaction conflicts with these terms. In such cases, you will be notified and any necessary documentation may be requested.
All bonuses, free spins and promotional offers on crickex app are subject to specific terms including wagering requirements, time limits, minimum odds restrictions and eligible game lists. These terms are stated in each individual promotion and must be read before claiming any offer. Claiming a bonus is treated as acceptance of its specific terms in addition to these general Terms and Conditions.
Bonus funds — including welcome bonuses, reload bonuses and any winnings generated while a bonus is active — cannot be withdrawn until the stated wagering requirement has been completed. The wagering multiplier, eligible game contributions and deadline are specified per promotion. Using bonus funds on ineligible games may not contribute to wagering and could result in the bonus being voided.
crickex app actively monitors for bonus abuse including but not limited to: opening multiple accounts to claim multiple welcome bonuses, using betting patterns specifically designed to satisfy wagering requirements with minimal risk, and coordinating bonus claims across related accounts. Where abuse is identified, bonuses and associated winnings will be removed and the account may be closed.
crickex app reserves the right to modify, suspend or withdraw any promotion at any time without prior notice. If a promotion is withdrawn after you have already opted in and met the qualifying conditions, crickex app will make reasonable efforts to honour the offer on a case-by-case basis.
All bets placed on crickex app — including cricket, PSL, T20 internationals, Football, Esports and any other sports markets — are final once confirmed. A bet confirmation screen will appear before submission; once you confirm, the bet cannot be cancelled or amended. It is your responsibility to check all bet details before confirming.
Odds displayed on crickex app are subject to change at any time up until the moment a bet is confirmed. During live in-play betting on PSL matches or other cricket fixtures, markets may be suspended temporarily — for example when a wicket falls or a review is in progress. Bets submitted during a suspension period may be rejected and stakes returned to your balance.
A bet may be declared void and the stake returned in circumstances including: match abandonment, incorrect odds published due to a system error, or an event being significantly changed from what was offered at the time of betting. crickex app's decision on void bets is final following internal review.
Maximum payout limits apply per sport, per market and per bet type. These limits are displayed within the relevant betting section. Any winnings that exceed the stated maximum will be capped at that limit, regardless of the odds and stake combination.
All casino games available on crickex app — including Live Casino tables (Baccarat, Teen Patti, Roulette, Blackjack), slot games and fish shooting games — use certified random number generation (RNG) systems or live dealer feeds provided by established game suppliers. The theoretical return-to-player (RTP) percentages for slot titles are provided by the respective game providers.
Game malfunctions — such as disconnections, software errors or incomplete rounds — will be resolved in accordance with the relevant game provider's stated rules. Where a round cannot be completed or its outcome is indeterminate due to a technical fault, the stake for that round will be returned to your balance. crickex app is not liable for losses arising from internet connectivity issues on the player's side during a live casino session.
Minimum and maximum stake limits apply per game and per table. These are displayed within the game interface before you begin playing. Using any automated software, bots or third-party tools to play casino games is strictly prohibited and will result in immediate account closure with balance forfeiture.
By using crickex app you agree to conduct yourself in a manner that is lawful, honest and respectful to other players and to platform staff. The following are strictly prohibited:
Breaches of player conduct rules will result in account suspension, balance forfeiture and may be reported to relevant authorities where applicable.
crickex app collects and processes personal data as described in the Privacy Policy, which is incorporated into these Terms and Conditions by reference. By registering an account you consent to the collection, storage and processing of your personal information in accordance with that policy.
Your data is used for account management, identity verification, payment processing, fraud prevention, customer support and — where you have opted in — promotional communications. crickex app does not sell personal data to third parties. Data is shared only with payment providers, identity verification services and game suppliers to the extent necessary to operate the platform.
For full details on how your data is handled, your rights regarding data access and deletion, and how to opt out of marketing communications, please review the Privacy Policy.
crickex app reserves the right to suspend, restrict or permanently close any account at its discretion. Common reasons include:
Where an account is closed due to a breach of terms, any remaining balance may be withheld pending investigation. Where a legitimate balance exists in a closed account and no breach is confirmed, crickex app will process a withdrawal of that balance to the player's verified PKR payment method. Disputes regarding account closures should be directed to customer support in the first instance.
crickex app provides the platform on an "as available" basis. While reasonable steps are taken to maintain uptime and service quality, the platform does not guarantee uninterrupted access. Scheduled maintenance, unexpected technical issues or third-party provider outages may cause temporary unavailability for which crickex app is not liable.
crickex app is not responsible for any loss of profit, loss of opportunity, or indirect damages arising from your use of the platform — including losses resulting from: interrupted internet connectivity during a live bet or casino session; incorrect personal information provided during registration that delays a withdrawal; or reliance on odds or game information displayed due to a temporary data error.
Nothing in these terms limits liability for fraud, gross negligence or any other liability that cannot be excluded under applicable law.
crickex app may revise these Terms and Conditions at any time. When material changes are made, the "Last Updated" date at the top of this page will be updated. For significant changes that materially affect your rights or obligations, crickex app will make reasonable efforts to notify registered players via the contact details held on their account.
Your continued use of crickex app following any update to these terms constitutes your acceptance of the revised version. If you disagree with any updated terms, you should stop using the platform and may request account closure by contacting customer support.
crickex app is committed to supporting responsible gaming practices for all players. The platform is for adult entertainment only — it is not a method of generating income, clearing debts or solving financial problems. We encourage all players to set a clear personal budget before every session and to stop when that budget is reached, regardless of whether they are winning or losing.
Responsible gaming tools available within your crickex app account include:
These tools are available directly from your account settings and take effect promptly. If you are concerned about your own gaming behaviour or that of someone you know, we encourage you to use the self-exclusion feature and seek support from appropriate organisations. Full guidance is available on the Responsible Gaming page.
If you have any questions about these Terms and Conditions, wish to raise a dispute, or need to request account closure, please get in touch with the crickex app customer support team. Support is available 24 hours a day, seven days a week.
You can reach the support team via the live chat feature within the platform, or by emailing [email protected]. When contacting support regarding a dispute or account matter, please include your registered username and a clear description of the issue so that your case can be reviewed promptly.
For account-related queries involving PKR payments — including delayed deposits via JazzCash, Easypaisa or Raast, or pending withdrawals — please have your transaction reference number ready as this significantly speeds up the resolution process.
These Terms and Conditions are written to be clear and fair. If something is unclear, contact support before taking any action you are unsure about. crickex app's support team is available around the clock and is happy to explain any section of these terms in plain language. Our goal is a straightforward, enjoyable experience for every Pakistani player on the platform.